Service Desk Level II Analyst

DYOPATH(4 days ago)

RemoteFull TimeMedior$48,000 - $48,000Information Technology

About this role

A Service Desk Level II Analyst at DYOPATH is a mid-level IT professional who supports the company’s mission by providing technical assistance and contributing to team development. The role is embedded in a culture that emphasizes professional growth, certifications, and collaborative service excellence. This position is remote and operates on a 3rd-shift schedule.

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Required Skills

Technical Support
Troubleshooting
Mentoring
Microsoft Office
Windows OS
Network Troubleshooting
Customer Service
Remote Support
Problem Solving
ITIL

Qualifications

Associate Degree in Computer Science (preferred)
Bachelor's Degree in Computer Science (preferred)
HDI Support Center Analyst (HDI-SCA)
ITIL Foundation
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate

About DYOPATH

dyopath.com

Sucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.