Service Desk Manager

The Service Desk Manager leads Mobiz's front-line IT support function, overseeing Tier 1 and Tier 2 operations for mid-market and enterprise clients across North America and the Middle East. This role manages the end-to-end service desk lifecycle, including governance, SLA performance, team development, and continual service improvement within an ITIL-based framework. The ideal candidate ensures consistent, high-quality delivery while acting as the primary escalation point for complex incidents and collaborating with stakeholders on service expansion.