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© All Rights Reserved. ApplyBlast.com
inlandempirehealthplan
The IT Service Desk Shift Lead oversees daily operations and performance of frontline Tier 1–3 support within the IT Workplace Services team, ensuring reliable service delivery aligned with ITIL 4 and SLA standards. This role provides hands-on guidance to support specialists, orchestrates workload prioritization, and fosters a culture of continuous learning and operational excellence. The position also drives process optimization, knowledge management, and cross-functional coordination to enhance enterprise service delivery and user experience.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for inlandempirehealthplan.