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© All Rights Reserved. ApplyBlast.com
Empower AI
The Service Desk Manager leads the external-facing Tier 0 and Tier I Service Desk for a Department of War agency, serving as the senior technical decision-maker and lead analyst for approximately 13,000 users. This role involves managing shift-level queues, conducting quality assurance reviews, and driving improvements in first contact resolution and customer experience. The position requires independent analysis of complex incidents, trend analysis for proactive problem management, and collaboration with various technical teams to enhance service delivery.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
42% above the average for this role
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