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© All Rights Reserved. ApplyBlast.com
Atos
The Service Desk Process Analyst provides 24/7 supervisory coverage for IT Service Desk and Desktop Support teams, ensuring high-quality customer service and operational efficiency. This role involves coaching team members, managing call queues and ticket workflows, and serving as the primary escalation point during major incidents. The analyst is responsible for delivering accurate communications to stakeholders and optimizing service desk performance to meet service level agreements.
Headquarters
Bezons, Île-De-France, France
Company Size
10001+ employees
Founded
1997
We design digital solutions from the everyday to the mission critical — in artificial intelligence, hybrid cloud, infrastructure management, decarbonization and employee experience.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Atos.
Atos didn’t post a salary, so this is our estimate from similar listings.
10% below the average for this role