Service Desk Senior Analyst

The Service Desk Senior Analyst role involves investigating and resolving escalated incidents and service requests across endpoints, Microsoft 365, identity and access management, networking, and business applications. The position requires performing Microsoft 365 administration, managing endpoint solutions, and troubleshooting complex technical issues while maintaining clear documentation. This full-time remote role supports a 24/7/365 operating environment and contributes to continuous improvement initiatives within the Customer Success department.