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© All Rights Reserved. ApplyBlast.com
Empower AI
The Service Desk Shift Supervisor leads daily operations for a Tier 0/Tier I IT Service Desk and Knowledge Center supporting a Department of War agency. This hands-on leadership role involves managing service desk analysts, ensuring SLA and XLA compliance, and driving continuous improvement through quality assurance and performance coaching. The position requires independent judgment and direct oversight of core and extended-hours shifts.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
76% above the average for this role
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