General Dynamics Information Technology
The Service Desk Specialist provides Tier II IT support in a fast‑paced, ITIL‑oriented environment, handling incidents, service requests, and hardware/software issues for a large end‑user community. The role involves troubleshooting, ticket management, user training, and maintaining high customer service standards while supporting 24x7 operations.
Delivering technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for General Dynamics Information Technology.
Right around the average for this role
General Dynamics wants to turn competitors into teammates
Dec 8, 2025
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