Service Desk Supervisor, Clinical Services

The Service Desk Supervisor, Clinical Services leads the Service Desk team within Customer Experience, focusing on operations for the Clinical Service Desk that supports patient care applications and technology at UCSF and affiliated facilities. This role manages analysts, ensures efficient incident and request resolution, and develops standard operating procedures to maintain high service levels and customer satisfaction. The position involves coordinating resources, acting as an escalation point, and driving continuous improvement in IT service delivery.