Service Desk Supervisor, Clinical Services

The Service Desk Supervisor, Clinical Services leads the Service Desk team within Customer Experience, focusing on the Clinical Service Desk that supports applications and technology in patient care areas at UCSF and affiliated facilities. This role manages analysts, coordinates daily operations, and ensures reliable, efficient service desk functions while acting as a point of escalation for complex issues. The position is responsible for developing standard operating procedures, tracking performance metrics, and driving continuous improvement to support the university's mission.