Service Desk Team Lead
Unisys(2 months ago)
Mandaluyong CityOnsiteFull TimeManager$107,367 - $142,269 (estimated)Information Technology
Apply NowAbout this role
A Service Desk Manager at Unisys is responsible for running the Service Desk function to ensure high-quality technical support and operational performance. The role focuses on maintaining service standards, supporting staff development, and ensuring consistent adherence to SLAs and KPIs.
Required Skills
- Service Desk
- Team Leadership
- Technical Support
- Incident Management
- Ticketing Systems
- SLA Management
- KPI Monitoring
- Mentoring
- Escalation Management
- Root Cause Analysis
+2 more
Qualifications
- BA/BS Degree
- 3+ Years Experience
- ITIL (Intermediate)
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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