Service Desk Technician III
AeroVironment(1 month ago)
About this role
The Service Desk Technician III is a key member of the IT Service Desk team, acting as the highest technical escalation point for end-user support. This role focuses on resolving highly complex issues across various systems, mentoring junior staff, and leading initiatives to improve the overall stability and efficiency of end-user computing environments.
Required Skills
- Complex Problem-Solving
- Technical Troubleshooting
- Team Collaboration
- Process Improvement
- Documentation
Qualifications
- Bachelor’s Degree in Information Technology
- ITIL Foundation Certification
- CompTIA A+ Certification
About AeroVironment
avinc.comAV is a leading manufacturer of Unmanned Aircraft Systems, Unmanned Aerial Vehicles, Loitering Munition Systems, Unmanned Ground Vehicles used for surveillance and reconnaissance by the United States Military, U.S. allies and Commercial Industries. AV also manufactures High-Altitude Pseudo-Satellites.
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