Ntiva
The Service Desk Technician provides top-tier customer service and technical expertise as the first line of defense for client technology support. This remote role involves troubleshooting Windows and Apple devices, managing service tickets, and leveraging AI tools to validate and improve automated resolutions. The position requires strong problem-solving skills and a commitment to delivering exceptional client experiences.
Ntiva provides managed IT services, IT consulting and solutions, cybersecurity, and cloud services 24/7 to organizations throughout the United States.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Ntiva.
24% below the average for this role