Service Desk
Crusoe(1 month ago)
About this role
A Service Desk employee at Crusoe Cloud is responsible for managing escalated IT support requests and resolving complex technical issues related to network infrastructure and SaaS applications. The role requires collaboration with diverse teams and vendors to enhance system performance, as well as overseeing cloud identity platform administration and MDM automation. Additionally, the individual will lead project initiatives for technology rollouts and system upgrades to support the company's sustainability mission. Candidates should have a strong background in IT systems, with experience in cloud identity management and familiarity with various operating systems.
Required Skills
- IT Support
- Technical Troubleshooting
- Network Management
- Infrastructure Support
- SaaS Applications
- System Performance
- User Support
- Cloud Identity Management
- MDM Automation
- Windows Administration
+10 more
Qualifications
- Bachelor's degree or equivalent experience
- 6+ years of IT systems experience
About Crusoe
crusoe.aiCrusoe is a leading provider of next-generation AI infrastructure that focuses on renewable-powered cloud computing solutions. By employing an energy-first approach, Crusoe enables businesses to deploy AI workloads at scale while ensuring reliable performance and round-the-clock support. The company is committed to advancing sustainable technology, making it a strategic partner for organizations looking to enhance their AI capabilities in an environmentally conscious manner.