Service Lead
New York State Electric & Gas(14 days ago)
About this role
The IT Service Lead at ScottishPower is responsible for managing and delivering IT service operations following ITIL standards to ensure the continuity and improvement of IT services across the organization. The role involves building relationships with stakeholders and suppliers, and leading teams to optimize service delivery in a hybrid working environment.
Required Skills
- ITIL
- ServiceNow
- Service Management
- Change Management
- Incident Management
- Configuration Management
- Request Management
- Stakeholder Management
- IT Operations
- Service Metrics
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