Senior Manager, IT Service Management
AMN Healthcare(2 months ago)
About this role
The Senior Manager, IT Infrastructure & Support at AMN Healthcare oversees the enterprise service desk and IT support functions to ensure consistent, high-quality technical support aligned with SLAs and ITIL practices. The role is focused on operational excellence, process improvement, and developing large support teams within a healthcare staffing organization. This position is onsite in Dallas, TX or San Diego, CA.
Required Skills
- ITIL
- IT Service Management
- ServiceNow
- Incident Management
- Team Leadership
- Budget Management
- Knowledge Management
- Customer Engagement
- Call Center
- Remote Support
Qualifications
- Bachelor's Degree
- High School Diploma/GED
About AMN Healthcare
amncareers.comAMN Healthcare offers innovative staffing and total talent solutions. People are at the heart of everything you do as we empower the future of care.
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