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Service Manager II at Equinix - ApplyBlast

Service Manager II

Equinix

4 months ago

3.7 on Glassdoor

Slough, United Kingdom

Onsite

Full Time

Senior

0 applicants

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About this role

The Service Manager ensures reliable delivery of infrastructure and data center services within the Customer Success function by managing operational reviews and communicating service status. This role focuses on upholding contractual SLAs, supporting audits, and acting as a key liaison between internal teams and customers to drive proactive service management. The position requires coordinating operational requests, resolving escalations, and facilitating cross-functional governance to maintain high service standards.

Responsibilities

Assist with communication during service disruptions to ensure timely updates.
Provide proactive notifications regarding upcoming maintenance and potential impacts.
Ensure all services are delivered in line with contractual SLAs and regulations.
Collaborate with internal teams to align service management with business objectives.
Assess and escalate customer issues while conducting postmortem analyses.

Skills

About Equinix

equinix.com

Headquarters

Redwood City, California, United States

Company Size

10001+ employees

Founded

1998

View Profile

Equinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.