Service Manager
Equinix(2 months ago)
SingaporeOnsiteFull TimeMedior$75,099 - $101,467 (estimated)Customer Success
Apply NowAbout this role
The Service Manager at Equinix is responsible for ensuring reliable delivery and performance of infrastructure and data center services within the Customer Success function, ensuring contractual SLAs and regulatory obligations are met. The role acts as a primary liaison between customers and internal teams, supporting communications during disruptions and providing proactive operational updates. It focuses on driving operational excellence, governance, and continuous service improvement across accounts.
Required Skills
- Service Communication
- Operational Reviews
- SLA Management
- Compliance
- Stakeholder Management
- Escalation Management
- Customer Reporting
- Data Center Operations
- Incident Response
- Audit Support
Qualifications
- Bachelor's Degree
About Equinix
equinix.comEquinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.
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