Service Support Agent (English & EU languages)
Alpega
About this role
The Alpega Group is seeking a Service Support Agent to assist customers by providing platform guidance, troubleshooting issues, and managing support requests. The role involves ensuring smooth operations for clients using transportation management solutions and supporting operational questions.
Skills
About Alpega
alpegagroup.comAlpega Group is a European logistics software company providing cloud-based transport management (TMS) and end-to-end logistics solutions to shippers, carriers and freight forwarders. Its platforms — including Alpega TMS and freight exchange/matching services — support tendering, capacity matching, route optimization, execution and analytics to streamline transport operations. The company leverages network effects and “collective intelligence” across connected users to improve load utilization, reduce empty miles and boost efficiency. Alpega delivers SaaS tools for digital freight procurement, execution and performance management across global supply chains.
About Alpega
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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