Servicing Specialist

Hometap(2 years ago)

HybridFull TimeJunior$65,000 - $65,000Investment Support

About this role

Hometap is a fintech company that provides home equity investments allowing homeowners to access their equity without taking on debt. The Call Center Servicing Specialist will join the Investment Support team to support servicing of investments and help ensure a positive customer experience for invested homeowners. This role supports Hometap’s mission to make homeownership less stressful and more accessible.

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Required Skills

Customer Support
Mortgage Documentation
Settlement Statements
Email Management
Detail Orientation
Multitasking
Quality Control
Communication
Empathy

Qualifications

Bachelor's Degree in Business or Finance

About Hometap

hometap.com

Hometap is a fintech real estate company that offers home equity investments — an alternative to loans or HELOCs — enabling homeowners to access cash from their home's equity without taking on monthly payments. Instead of interest, Hometap takes a share of the home's future appreciation (or depreciation) and is repaid when the homeowner sells, refinances, or buys out the investment per the agreement. The product is positioned for uses like home improvements, debt consolidation, or other major expenses, while allowing homeowners to retain ownership and avoid monthly repayment obligations. Hometap markets its service across U.S. markets with an online application and underwriting process.

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