SMB Account Manager - Chinese Speaking

Deliveroo(1 month ago)

HybridFull TimeMedior$74,787 - $99,575 (estimated)Deliveroo Cost Center Hierarchy

About this role

As an SMB Account Manager at Deliveroo, you will manage a portfolio of restaurant partners, facilitating their growth by providing guidance on delivery operations and leveraging marketing campaigns. This role involves maintaining long-term relationships, executing campaigns to improve key metrics such as retention and order volume, and ensuring effective communication between partners and internal teams. Fluency in English and Chinese (Mandarin and/or Cantonese) is required, alongside a strong background in account management and a keen interest in technology to enhance partner success.

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Required Skills

Account Management
Relationship Building
Customer Support
Campaign Execution
Data Analysis
Problem Solving
Communication Skills
Organizational Skills
Technology Enthusiasm
Fluent English

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Qualifications

Fluency in English & Chinese (Mandarin &/or Cantonese)

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.