SMB Account Manager

The SMB Account Manager at Toptal owns a portfolio of high-value small- and medium-sized business accounts, acting as a trusted advisor to drive retention, growth, and expansion across the company's full service portfolio. This consultative role involves understanding client business objectives, identifying unvoiced needs, and building strategic account plans to turn successful engagements into broader partnerships. The position requires managing the full client lifecycle, resolving issues proactively, and collaborating with internal teams to deliver exceptional results while consistently meeting revenue targets.