SMB Customer Success Manager
Fieldwire(8 days ago)
About this role
A Construction Success Manager at Fieldwire is responsible for deploying, training, and supporting construction professionals in using the company's field management software. The role focuses on building strong client relationships, understanding their needs, and ensuring they achieve value from the platform.
Required Skills
- Product Knowledge
- Customer Service
- Communication
- Construction Management
- Training
- Troubleshooting
- Workflow Optimization
- Relationship Building
- SaaS
- Technical Support
About Fieldwire
fieldwire.comFieldwire by Hilti is a real-time jobsite management platform that connects office and field teams on construction projects. It centralizes plans, drawing markups, punchlists and task tracking so crews and subcontractors can update work, capture issues, and reduce costly rework from mobile devices. Trusted by owners, general contractors, and subs on millions of projects, Fieldwire offers iOS and Android apps and enterprise features for collaboration, reporting, and integrations. Founded in 2013 and based in San Francisco, it aims to streamline construction workflows and improve on-site productivity.
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