SMB Senior Team Leader - Account Management

Deliveroo(1 month ago)

HybridFull TimeSenior$132,194 - $176,493 (estimated)Deliveroo Cost Center Hierarchy

About this role

The SMB Senior Team Leader - Account Management at Deliveroo is responsible for managing a team of 10-15 Account Managers, driving growth for SMB restaurant partners through strategic coaching in commercial practices and client relations. This role involves setting performance goals, prioritizing workloads, and leading operational excellence initiatives to enhance client satisfaction and identify growth opportunities. Additionally, the Senior Team Leader collaborates with the Head of Department to develop strategic initiatives, oversee recruitment and development, and analyze performance metrics to support continuous improvement. Experience in managing large teams within an Account Management or Sales Management environment is required, along with technical proficiency in CRM systems like Salesforce.

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Required Skills

Team Management
Account Management
Coaching
Performance Management
Recruitment
Strategic Planning
Resource Management
Client Relationships
Operational Excellence
Development Plans

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About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.