SO, Customer Service Officer (Serve), CC
UOB(1 month ago)
About this role
A Contact Centre Representative at UOB serves as a frontline banking representative, supporting customers through the bank’s contact centre while upholding the bank’s values and professionalism. The role focuses on maintaining customer trust and confidentiality, contributing to contact centre performance targets, and ensuring compliance with policies and regulations.
Required Skills
- Customer Service
- Complaint Handling
- Problem Solving
- Microsoft Office
- Active Listening
- Communication
- Multi-Tasking
- Analytical Thinking
- Email Composition
- Escalation Management
+1 more
Qualifications
- Recognized Degree/Diploma
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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