Contact Center Agents
Catilas Resources Limited(11 months ago)
About this role
Contact Center Agent role at a leading commercial bank in Nigeria, based in Lagos and Ibadan. An associate-level, customer-facing position within the bank’s contact centre focused on supporting and retaining retail customers across multiple communication channels. The role is target-driven and involves working as part of a customer service team to uphold service standards and customer satisfaction.
Required Skills
- Customer Support
- Sales
- Technical Support
- CRM
- Phone Communication
- Active Listening
- Multi-Tasking
- Time Management
- Escalation Management
- Quality Assurance
+2 more
Qualifications
- HND
- Bachelor's Degree (Lower Credit/Second Class Lower)
- Degree in Business (preferred)
- Degree in Marketing (preferred)
About Catilas Resources Limited
catilas.comCatilas Resource is a leading human resources advisory and consulting firm based in Lagos, Nigeria. They specialize in providing strategic HR solutions that enhance organizational performance and optimize workforce management. Through their services, they assist businesses in talent acquisition, employee engagement, compliance, and overall HR strategy development. Catilas Resource is committed to delivering tailored solutions that empower organizations to succeed in today's competitive landscape.
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