Social Media Executive (Contact Center)
GIG Group
About this role
A Customer Service Agent at The GIG Group manages customer inquiries, complaints, and requests via social media and email. The role involves providing information, troubleshooting issues, upselling services, and escalating complex queries, with an emphasis on customer satisfaction and proper documentation.
Skills
About GIG Group
gluten.orgGluten Intolerance Group (GIG) is a nonprofit that helps people living gluten‑free—including those with celiac disease and non‑celiac gluten sensitivity—by providing community support, education, and advocacy. GIG runs local support groups for adults, teens, kids, and families, organizes events, and publishes educational resources to help members manage a gluten‑free lifestyle. It also operates industry programs—GFCO product certification and GFFS restaurant/foodservice validation—to verify gluten‑free claims and improve safety and trust in food options. Combining community services with certification and industry partnerships, GIG works to expand access and reduce risk for the gluten‑free population.
About GIG Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for GIG Group.
Salary
$30k – $40k
per year