Software Engineer II
Zendesk(1 month ago)
About this role
Zendesk is seeking a skilled Software Engineer to serve as the primary technical escalation point for business-critical applications and platforms within its Central IT Operations Organization. The role involves deep application expertise, minimizing service disruptions, and optimizing resolution processes in alignment with ITIL best practices while working closely with the IT Operations team.
Required Skills
- Application Support
- Incident Response
- AWS Infrastructure
- Monitoring
- SQL
Qualifications
- 3+ Years Experience
- ITIL Certification
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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