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Solution Manager, Customer Journey at Qualtrics - ApplyBlast

Solution Manager, Customer Journey

Qualtrics

10 hours ago

3.6 on Glassdoor

United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Solution Manager, Customer Journey serves as an operational architect bridging product innovation with field reality to ensure clients experience a predictable, high-value path from evaluation through adoption and renewal. This role partners with cross-functional teams to design end-to-end business workflows, establish go-to-market readiness programs, and eliminate post-sale friction. The position focuses on creating repeatable execution plans, field enablement assets, and scalable frameworks to support enterprise-scale delivery and customer success.

Responsibilities

Design end-to-end business workflows for customer lifecycle
Lead cross-functional go-to-market readiness programs
Create field enablement assets and delivery playbooks

Skills

About Qualtrics

qualtrics.com

Headquarters

Seattle, Washington, United States

Company Size

5001-10000 employees

Founded

2002

View Profile

Qualtrics is an experience management (XM) platform that helps organizations collect, analyze, and act on feedback across customers, employees, products, and brands. Its AI-powered analytics surface insights like at-risk customers and churn predictions and recommend actions to improve experience and drive revenue. The platform combines survey tools, real-time reporting, workflow orchestration and integrations to operationalize experience data at enterprise scale. Companies use Qualtrics to turn experience signals into measurable business outcomes.