About this role
A Solutions Architect at Middesk is responsible for managing the technical health and growth of significant customer accounts, serving as the key technical liaison throughout the customer lifecycle. The role involves collaborating with Sales, Customer Success, Product, and Engineering teams to ensure successful onboarding, integration, and ongoing performance monitoring of Middesk's business identity verification solutions. With a deep understanding of the platform's APIs and workflows, the Solutions Architect troubleshoots complex issues, advises on scalable integrations for compliance, and champions customer feedback to help shape product direction.
Required Skills
- Solutions Architect
- Customer Relations
- Cross-Functional Collaboration
- Onboarding Management
- Implementation Support
- Account Health Monitoring
- API Expertise
- Data Workflow Analysis
- Troubleshooting Skills
- Integration Architecture
+7 more
About Middesk
www.middesk.comMiddesk is a leading Business Identity Platform that enables companies to verify and underwrite their business customers efficiently. It automates Know Your Business (KYB) processes, facilitates payroll tax registrations, and ensures compliance via both a user-friendly dashboard and a robust API. With connections to secretaries of state offices and other government entities, Middesk delivers real-time verification data and unique insights into business legitimacy, helping organizations onboard clients more swiftly and securely. Founded in 2018 and headquartered in San Francisco, Middesk serves various sectors including fintech, banks, and lenders.