Solutions Engineer - LATAM

Intercom(6 days ago)

HybridFull TimeSenior$163,000 - $215,000Customer Solutions

About this role

Intercom is seeking a Solutions Engineer to serve as a technical advisor during the sales process, working closely with customers to demonstrate the value of their AI-powered solutions. The role involves technical discovery, designing Proof of Concepts, and collaborating with product and engineering teams to represent customer needs. It emphasizes customer success, technical expertise, and cross-functional communication.

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Required Skills

Technical Discovery
Solution Design
Customer Engagement
Pre-Sales
Product Collaboration
RFP Management
Security Questions
Proof of Concept
Communication
Problem Solving

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.

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