Specialist GLOBAL WFM

The Specialist GLOBAL WFM role involves developing and managing schedules to ensure staffing levels consistently meet service level commitments across multiple sites. The position requires overseeing a small team of WFM Analysts, optimizing resource allocation, and conducting ongoing analysis to maintain efficient 24/7 operations. This role focuses on achieving SLAs, managing non-productive time, and leading staffing review meetings to identify and mitigate risks.