Specialist I, Provider Support
Grow Therapy(5 hours ago)
About this role
Grow Therapy is looking for a Customer Support Specialist to improve access to mental healthcare by assisting clients and therapists with platform issues and providing excellent customer service. The role involves troubleshooting, educating users, and collaborating with product teams to enhance the platform.
Required Skills
- Customer Service
- Troubleshooting
- Communication
- Empathy
- Problem Solving
- Platform Education
- Healthcare Industry Knowledge
- Remote Work
About Grow Therapy
growtherapy.comGrow Therapy is a U.S.-based mental health marketplace that helps people find and book therapy—online or in-person—with licensed clinicians who accept their insurance. The platform streamlines insurance verification, matching, and scheduling so patients can access in-network care more easily. Grow focuses on reducing financial and logistical barriers to mental health treatment by connecting users to therapists across specialties and modalities. It also provides practice-facing tools to help clinicians manage appointments and insurance billing.
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