Junior Customer Support Specialist

A Junior Customer Support Specialist at Paddle is responsible for providing support to end users from software companies utilizing their Revenue Delivery Platform. Key responsibilities include responding to transactional queries, processing refunds and subscription cancellations, and escalating complex issues. The role necessitates strong communication skills, an empathetic approach to customer interactions, and a willingness to learn and grow within the customer support function. The Specialist will work remotely, collaborating with a global team to enhance service quality and contribute to process improvements.