Specialist, Premium Support (Korean)
Airbnb(19 days ago)
About this role
A CS Specialist, Premium Support at Airbnb delivers high-touch customer support to members of the Airbnb community, including the Luxury segment. The full-time role is based in South Korea and requires bilingual proficiency in English and Korean. The position serves as a front-line representative between customers and internal stakeholders, supporting Airbnb’s mission to provide authentic guest experiences.
Required Skills
- Bilingual
- Case Management
- Customer Service
- Communication
- Stakeholder Engagement
- Problem Solving
- Empathy
- CRM
- Multitasking
- Live Chat
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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