Specialist, Premium Support
Airbnb
About this role
Airbnb is seeking a dedicated Customer Service Specialist, Premium Support, to provide exceptional support to its community, including high-profile clients, through various communication channels. The role involves managing complex cases, delivering personalized service, and collaborating with internal teams to improve customer experience.
Skills
About Airbnb
airbnb.comIndustry
Hospitality
Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
Recent company news
Airbnb NewsroomAirbnb announces Gus Fuldner as Global Head of Operations
1 day ago
MarketBeatOrion Porfolio Solutions LLC Decreases Position in Airbnb, Inc. $ABNB
3 days ago
ChartMillAirbnb (NASDAQ:ABNB) Combines Strong Fundamentals with Bullish Technical Setup
2 hours ago
Law CommentaryAirbnb Settles $120 Million Tax Refund Lawsuit Against San Francisco for $0
21 hours ago
FortuneHow AI has transformed customer service at Airbnb
3 days ago
About Airbnb
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Airbnb.
Salary
$58k – $63k
per year