Sr. Business Analyst, Professional Services & Digital Success

Restaurant365(1 month ago)

RemoteFull TimeSenior$113,944 - $153,734 (estimated)Professional Services

About this role

The Sr. Business Analyst, Professional Services and Digital Success owns and evolves the Customer Success technology ecosystem to support scalable, consistent delivery across Professional Services and Digital Success. The role focuses on defining and operationalizing standards, frameworks, and operating models that improve onboarding and customer experience at scale. It acts as a hands-on technology owner for PSA and Digital Success platforms, ensuring systems remain aligned with evolving business needs. The position requires ongoing collaboration with cross-functional teams to prioritize enhancements and maintain long-term solution health.

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Required Skills

Customer Success Strategy
Engagement Models
Professional Services
Digital Success
Requirements Gathering
Process Documentation
Operating Models
Onboarding Design
Playbook Development
Cross Functional Leadership

+12 more

Qualifications

Bachelor’s Degree in Business
Bachelor’s Degree in Information Technology

About Restaurant365

restaurant365.com

Restaurant365 (R365) is a cloud-based enterprise management platform built specifically for restaurants and multi‑unit foodservice operators. The software unifies accounting, inventory and procurement, operations, and workforce management (scheduling, timekeeping, payroll) into a single system to streamline workflows and improve financial controls. R365 provides real‑time reporting and integrations with POS and vendor systems so operators can optimize costs, drive labor and food margin improvements, and scale consistent operations. Headquartered in Austin, TX, the platform targets multi‑unit and enterprise restaurant groups seeking to boost efficiency and profitability.