Sr. Call Center Rep (Buffalo Region) - Escalations Experience - $30/hour
SEFCU(2 months ago)
About this role
The Member Advocate serves as a trusted advisor who delivers world‑class support with a hospitality‑driven approach, blending financial expertise with empathy. In this role, advocates engage members through calls, chats, and email to resolve inquiries at first contact and build lasting relationships.
Required Skills
- Customer Service
- Problem Solving
- Digital Banking
- Compliance
- Communication
- Empathy
- First Contact
- Team Collaboration
- Process Improvement
- Product Knowledge
Qualifications
- Associate’s Degree
- Lending Certification
About SEFCU
broadviewfcu.comWelcome to Broadview Federal Credit Union. Here, the big picture is all about you. Broadview is devoted to your financial well-being, the strength of our communities, and employees who deliver on the values we share.
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