Sr. Cloud Support Engineer

Netskope(1 month ago)

Massachusetts, United StatesOnsiteFull TimeSenior$110,959 - $150,320 (estimated)Customer Support

About this role

This role is the primary technical support and escalation contact for large enterprise customers, working closely with IT administrators to ensure timely issue resolution and high customer satisfaction. The position requires interfacing across Sales, Customer Success, Engineering, and DevOps while documenting solutions and contributing to the support knowledge base. The role supports fast-paced growth and may require flexible scheduling to meet customer needs.

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Required Skills

Customer Support
Escalation Management
Status Communication
Troubleshooting
Collaboration
DevOps Liaison
Multi Tasking
Technical Writing
Video Conferencing
TCP/IP

+20 more

Qualifications

Bachelors Degree
Masters Degree

About Netskope

netskope.com

Netskope is a cloud-native security company that helps organizations secure cloud services, web traffic, and private applications while protecting data and AI workloads across users, devices, and locations. Its platform provides unified visibility and control with SASE and SSE capabilities — including CASB, DLP, SWG, ZTNA, cloud firewall, threat protection, and API-based controls — to stop data loss and advanced threats in real time. Enterprises use Netskope to simplify security operations, enforce zero-trust access, and optimize application performance and compliance as they adopt cloud and AI services.