Technical Product Support Analyst II

Inovalon(3 months ago)

Tampa, FLOnsiteFull TimeMedior$37,600 - $48,000Technical Support

About this role

The Technical Product Support Analyst II provides technical assistance to customers and vendors for Inovalon’s supported products, handling inbound requests via phone, email, and chat. The role supports application software, operating systems, and integrated third-party products, manages issue lifecycle documentation, and escalates incidents as needed. The position requires adherence to company policies and HIPAA confidentiality requirements and may involve contributing to knowledge base content. It supports operational success through timely resolution and customer communication.

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Required Skills

Customer Support
Phone Support
Email Support
Chat Support
Troubleshooting
Problem Solving
First Call
Knowledge Articles
CRM Documentation
Escalation Management

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Qualifications

High School Graduate or GED
Associate Degree (Preferred)

About Inovalon

inovalon.com

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