Sr Customer Success Manager, Commercial (French)

1Password(25 days ago)

RemoteFull TimeSenior$129,554 - $173,813 (estimated)GTM

About this role

The Sr Customer Success Manager, Commercial (French) at 1Password is responsible for managing relationships with customers, ensuring they derive maximum value from their investment in the cybersecurity platform. This role involves guiding clients through best practices, facilitating their 1Password journey, and collaborating closely with onboarding and account teams to drive tool adoption and retention. The position requires fluency in both French and English and at least 4 years of experience in SaaS or tech customer success, with a focus on proactive engagement and needs assessment to identify growth opportunities and achieve customer goals.

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Required Skills

Customer Success
French Fluency
English Fluency
Stakeholder Management
Technical Aptitude
Communication Skills
Relationship Building
SaaS Experience
Strategic Engagement
Customer Support

+10 more

About 1Password

1password.com

1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.