Customer Success - EMEA - Southern Europe

Eleven Labs(25 days ago)

RemoteFull TimeSenior$135,416 - $183,016 (estimated)Revenue

About this role

The Customer Success role at ElevenLabs focuses on driving platform adoption among customers in Southern Europe through effective onboarding, enablement, and advising on best practices across various products, including speech models and AI tools. This position requires analyzing product usage to identify barriers and ensuring customers derive measurable value, while also owning commercial outcomes and driving renewals and upsells, in partnership with Sales and Engineering teams. Candidates should have at least 5 years of experience in B2B SaaS or AI/ML customer success, fluency in Italian or Spanish and English, and a strong grasp of the regional market landscape.

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Required Skills

Customer Success
Account Management
B2B SaaS
Developer Tools
AI/ML Products
API Integrations
SDK Navigation
Revenue Outcomes
Problem-Solving
Analytical Skills

+9 more

About Eleven Labs

elevenlabs.io

Eleven Labs is a cutting-edge technology company specializing in artificial intelligence and machine learning to generate human-like speech. Their platform provides advanced text-to-speech solutions that cater to various applications, from media production to gaming and virtual assistants. With a strong emphasis on quality, accessibility, and user-centric design, Eleven Labs aims to enhance communication through innovative audio experiences. The company's proprietary algorithms leverage deep learning to produce realistic voice synthesis, widely recognized for its emotional depth and clarity.