Sr. Customer Success Manager, Enterprise (Northwest)

Abnormal

8 hours ago

3.6 on Glassdoor

United States

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Customer Success Manager at Abnormal AI manages strategic customer relationships, focusing on drive adoption, retention, and customer satisfaction with minimal oversight. The role involves collaboration across teams, delivering success planning, and providing feedback to product teams.

Skills

Qualifications

BS in a technical fieldProfessional experience

About Abnormal

abnormal.ai

Abnormal AI is a cloud-native email security company that uses AI and behavioral analytics to prevent credential phishing, business email compromise (BEC), account takeover, and other sophisticated email attacks. Its platform protects cloud email environments (such as Microsoft 365 and Google Workspace) by modeling organization-specific identity, relationships, and communication patterns to detect anomalous or malicious messages. Abnormal provides automated detection, remediation, and investigation workflows to reduce risk and operational burden for security teams. Organizations choose it for contextual, identity-aware machine learning that aims to stop targeted attacks while minimizing false positives.