Enterprise Customer Success Manager
Podium(19 days ago)
About this role
An Enterprise Customer Success Manager at Podium manages relationships with high-value, strategic clients to ensure satisfaction and drive adoption of Podium’s interaction platform. The role focuses on demonstrating product value, supporting renewals, and increasing revenue within an assigned customer portfolio while collaborating across internal teams.
Required Skills
- Customer Success
- Account Management
- Product Adoption
- Project Management
- ROI Analysis
- Renewal Management
- Stakeholder Management
- Cross-Functional Collaboration
- Reporting
- Escalation Management
About Podium
podium.comPodium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.
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