Sr. Customer Success Manager, Enterprise
Smartsheet
About this role
Smartsheet is seeking a Senior Customer Success Manager to oversee large enterprise accounts, focusing on customer satisfaction, application engagement, retention, and growth. The role involves onboarding, ongoing customer support, and collaboration with various teams to ensure customers realize value from Smartsheet's SaaS platform.
Skills
About Smartsheet
smartsheet.comSmartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.
About Smartsheet
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Smartsheet.
Salary
$113k – $143k
per year