Enterprise Customer Success Manager
TheyDo(18 days ago)
About this role
TheyDo is seeking an Enterprise Customer Success Manager to serve as a strategic partner to their largest enterprise clients, guiding them through journey management transformation. The role involves collaborating with cross-functional teams to ensure customer success, growth, and retention by enabling customers to adopt and realize value from their platform.
Required Skills
- Customer Success
- Enterprise SaaS
- Journey Mapping
- Value Realization
- Stakeholder Engagement
- Renewals
- Expansion
- MEDDPICC
- Change Management
- Business Impact
About TheyDo
www.theydo.comTheyDo is an AI Journey Management Platform designed to unify customer insights across enterprises, enabling businesses to make informed decisions based on the nuances of customer journeys. The platform connects data from various sources, breaking down silos to enhance collaboration while aligning customer needs with business outcomes. TheyDo empowers organizations to effectively track and prioritize customer experiences, ensuring that valuable insights are leveraged for continuous improvement and impact. Users can drive business transformation and increase productivity by harnessing insights in real time, ultimately leading to better customer engagement and satisfaction.
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