Sr Customer Success Manager
Box(8 days ago)
About this role
An Enterprise Customer Success Manager at Box manages post-sales relationships with enterprise customers, focusing on driving adoption, retention, and alignment to their business outcomes. The role acts as a customer advocate and partners cross-functionally to embed Box into customers' core architecture and inform product improvements.
Required Skills
- Customer Engagement
- Account Management
- SaaS
- Adoption
- Change Management
- Stakeholder Management
- Product Knowledge
- Salesforce
- Zendesk
Qualifications
- Bachelor's Degree
About Box
box.comBox is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.
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