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Sr. Customer Success Manager at Instructure - ApplyBlast

Sr. Customer Success Manager

Instructure

4 days ago

3.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Sr. Customer Success Manager at Instructure manages and nurtures relationships with strategic higher education members, driving engagement, adoption, and retention. This role involves developing strategic account plans, conducting executive business reviews, and leveraging data and AI tools to ensure maximum value from the platform. The position requires collaboration with product management and sales teams to identify growth opportunities and advocate for customer needs.

Responsibilities

Develop and execute strategic account plans to secure health and retention of key accounts
Drive product adoption and utilization by providing strategic guidance and best practices
Identify upselling and cross-selling opportunities and partner with Sales to drive growth

Skills

About Instructure

instructure.com

Headquarters

Salt Lake City, Utah, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

Instructure is a leading education technology company that builds cloud-based learning and assessment solutions for K–12 schools, higher education institutions, and businesses and government agencies. Its core products include Canvas (the world's most widely used LMS), Mastery (standards-aligned assessments), Parchment (secure digital credentialing and records management), and platform enhancements such as LearnPlatform, Impact, and IgniteAI. Instructure serves over 8,000 customers across more than 100 countries, with a mission to help learners thrive through a connected, future-ready edtech ecosystem.