Sr. Director, Customer Strategy & Success

eClinical Solutions

5 days ago

2.8 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

eClinical Solutions is seeking a Senior Director of Customer Strategy & Success to lead and develop their customer success and experience functions. This role involves building scalable teams, driving customer engagement, and fostering a customer-centric culture to ensure clients achieve their desired outcomes with the company's software and services.

Skills

Qualifications

Bachelor’s degree in sciences, business, operations, computer science or related field8+ years leading customer success teams10+ years in clinical research or drug development industry

About eClinical Solutions

eclinicalsol.com

eClinical Solutions unifies people, data, and AI to support clinical research with purpose-built clinical data software and clinical biometrics services. They combine an integrated technology platform with expert biometrics teams (data management, biostatistics/statistical programming, and data science) to help sponsors and CROs generate high‑quality, regulatory‑compliant trial data. Their solutions focus on accelerating decision‑making and shortening development timelines through automation, analytics, and scalable clinical operations.

Recent company news

Business Wire

eClinical Solutions Highlights 2025 Achievements and Announces Latest Innovations to Accelerate and Future-Proof Clinical Trials

1 week ago

Clinical Trials Arena

RealTime eClinical Solutions Wins Awards for Innovation and Brand Strategy

Sep 26, 2025

01net

eClinical Solutions Highlights 2025 Achievements and Announces Latest Innovations to Accelerate and Future-Proof Clinical Trials

1 week ago

PR Newswire

eClinical Solutions Market to Surpass USD 35.76 Billion by 2032, Fueled by AI-Driven Clinical Trial Management Solutions, as analyzed by Maximize Market Research

3 weeks ago