Director of Customer Support
CompanyCam(1 month ago)
About this role
The Director of Customer Support will lead the strategy, operations, and cross-functional alignment of CompanyCam’s Support organization, shaping how customers experience the product at scale. This senior leadership role champions customer insights across Product, Engineering, and other teams to improve outcomes and reduce friction. The position focuses on building an efficient, scalable, and customer-centric support function.
Required Skills
- Support Strategy
- Tooling Management
- Automation
- Forecasting
- Data Analysis
- Reporting
- Team Leadership
- Coaching
- Operations Management
- Cross-Functional
+5 more
About CompanyCam
companycam.comCompanyCam is a photo-first project management platform for contractors and field teams that centralizes jobsite documentation. Its mobile and web apps let users capture, organize, annotate, and share photos and notes in real time, with timelines, maps, tags, and searchable job folders. Built-in tools for photo reports, markup, and team communication streamline handoffs, estimates, and progress tracking. Contractors and service businesses use CompanyCam to improve accountability, reduce disputes, and speed up project workflows.